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WARRANTIES & EXCHANGES
We do our best for you to buy and get home exactly what you wanted. For so, we will give you exact and detailed information in our catalog, so you can buy and get exactly what you are looking for. You can find a full and complete description in each of our products. If you are in any way unsatisfied with your order or require a replacement size, color or alternative, we will be happy to offer an exchange on unworn, unwashed, unaltered, full priced items with receipt and tags in its original package within 14 days of the date of receipt of products. BTB reserves the right to deny an exchange if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for an exchange. The cost of return shipping is at the customer’s expense and is non-refundable.
Please email us at email@example.com , informing us of your order number, the item(s) you wish to return and the reason for returning the item. We will email you within 48 hours to acknowledge the request and inform you of the procedure for returns. We do our best to process your return as quickly as possible, but please allow us up to 8 days for busy periods.
We believe in the quality of our goods and will not be happy until you are. If any of your bought items get damaged with no reason after 30 days of your purchase, please email us at firstname.lastname@example.org , informing us of your order number, the item(s) and the reason for what you require a warranty. We completely trust on you, and believe you will ask for it when necessary and when damage comes from factory. BTB offers you a 30-day warranty, which includes exchanging your item for a new one, or a refund to be use in any other item for the exact amount described on your original receipt. We will not make money refund in any case.